For Amazon & FBA sellers
Amazon hands you back a pile of customer returns and removal-order units. Most are still perfectly sellable. We inspect, test, refurbish and repackage them to FBA-ready condition — so you recover revenue instead of paying to scrap inventory you already own.
The difference
Same warehouse. Same inventory you already paid for. The only thing that changed is what we did to it — drag the slider to see it.
Returns as received
After RefurbishBox
Drag to compare — left: returns as received · right: after RefurbishBox
An Amazon return is not a write-off — it's inventory you've already manufactured, shipped and stored. RefurbishBox turns that stuck inventory back into FBA-sellable units.
When a customer returns an item, Amazon rarely puts it straight back into sellable stock. A large share lands in the unfulfillable bucket and comes back to you as a removal order — boxes of mixed-condition units, many never even opened. A typical 3PL receives that box, takes a photo of the outside, and forwards it or scraps it. The recoverable value walks out the door.
We do the opposite. Every unit is opened, identified, tested and brought back to a condition you can sell again — through FBA, your own channel, or a secondary outlet.
Every return is graded A–D and routed accordingly — resale-ready, minor refurb, secondary channel, or responsible disposal. You see the photo, the grade and the unit in your dashboard before the inspector finishes their coffee. See the full A–D grading →
Processing real customer returns is hands-on work — and we treat it that way.
Brand-new, manufacturer-labelled stock is easy: it arrives barcoded, uniform and documented. Returns are the opposite. Every day we take a large, messy stream of customer returns and removal-order units and work to get a 100% result out of it — which often means matching loose accessories to the right unit and identifying products by hand.
Because of that manual identification, very occasionally a miss can happen on our side — it's the nature of sorting real-world returns, not new inventory. We own that openly. What removes almost all of it is information: the more SKUs, FNSKUs, photos and acceptance rules you share up front, the lower the chance of error — and in practice the result is excellent.
Tablets that used to be written off now turn around at the Pomona hub and ship straight back to the shelf — recovering close to one in ten dollars of category revenue. 18,000+ units processed, average grading SLA 22 hours.
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