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How it works — from dock to dispatch

Returns hit our dock, get inspected against your rules, and head to one of four destinations. You control the whole workflow through your customer portal.

  1. 1

    You ship returns to us

    Most platforms make international returns slow and costly. We absorb the address, the labels and the customs paperwork.

  2. 2

    We inspect and grade A–D

    Each unit is inspected against your rules, photographed and graded inside our WMS. You see it before the inspector finishes their coffee.

  3. 3

    We refurbish

    Clean, repair, repackage, re-photograph. Returned items come out looking new — at up to 100% resale value.

  4. 4

    We ship the renewed product back

    Back to your warehouse, to FBA, or to your shopper — your choice. Tracking and disposition flow into your ERP.

A–D grading explained

Every returned unit is graded and routed transparently:

A · Grade

Resale-ready

Pristine. Reboxed and back on the shelf within 24 hours of inspection.

See pricing for each service level →

You control the whole workflow

Every step — inbound, inspection, grade, disposition, outbound — is visible in real time through your customer portal and synced to your ERP. Nothing happens to a unit without a record you can see.

  • Photo and condition record per unit
  • A–D grade and disposition decision
  • Tracking number pushed to your ERP

See the WMS & integrations →

RefurbishBox WMS — repairs view with status and grade per unit

Ready to turn returns into revenue?Twenty-minute call with operations — no SDR script. Reply within 1 business day.