Our core service
Most 3PLs receive your returns and forward them. We close the loop: inspect, test, clean, repair, repackage and re-photograph — so returned items go back on the shelf at up to 100% resale value, not the landfill.
A typical 3PL “returns service” stops at receiving and a glance at the outer box. We run the full recovery process on every unit, against your acceptance rules: inspect condition, test functions, clean, repair or replace accessories, repackage to spec, and re-photograph with a condition record in your WMS.
We follow your acceptance criteria, your repackaging spec and your photo protocol — not a generic checklist. You set the bar; we hit it on every unit and log the result.
3C and consumer electronics, accessories, apparel and clothing, footwear, small furniture, household appliances and smart-home devices — exactly the categories where return rates are highest and recovered value matters most. If you sell it, we can almost certainly refurbish it.
A–D
Every return is graded and routed accordingly — you see the photo, the grade and the unit in your dashboard before the inspector finishes their coffee.
Pristine. Reboxed and back on the shelf within 24 hours of inspection.
Brand-new, barcoded stock is easy. Real customer returns are the opposite — often unlabelled, with loose accessories, identified by hand. Because of that manual work, very occasionally a miss can happen on our side; we own that openly. The more product data, SKUs, photos and acceptance rules you share up front, the lower the chance of error — and in practice the result is excellent: three years with a 100% QA-audit record.
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